Quality Is Defined as ________

question 80

Multiple Choice

Quality is defined as ________.

• A)meeting or exceeding the expectations of the customer
• B)meeting the everyday low price expected by the customer
• C)meeting international quality standards, such as ISO 9000
• D)meeting internal quality standards

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Definitions:

Nonverbal Communication

The process of transferring information through body language, facial expressions, gestures, and tone of voice, rather than words.

Haptics

Refers to the use of touch and tactile sensations to communicate or interact, often highlighted in technology that simulates physical experiences.

Collectivistic Cultures

These are societies that prioritize the needs and goals of the group over individual desires, emphasizing family ties, communal responsibilities, and collective well-being.

Individualistic Cultures

Cultures that emphasize personal goals and independence rather than group goals and interdependence.