Before the Strong Emphasis on Zero Defects, U

question 25

Multiple Choice

Before the strong emphasis on zero defects, U.S.companies operated under the premise of ________, which allowed a level of poor quality with the assumption that service warranties and repair facilities would deal with product defects.

• A)Six Sigma
• B)acceptable quality level
• C)just-in-time inventory management (JIT)
• D)ISO 9000

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Definitions:

Opportunistic Buying

Acquiring products or services under favorable circumstances, often at reduced prices, due to special situations rather than planned purchasing.

Retailer

A business or person that sells goods to the consumer, as opposed to a wholesaler or supplier, who normally sell their goods to another business.

Retail Atmospherics

The use of physical elements in a retail space to influence consumers' mood, behavior, and perceptions to enhance shopping experience.

Sensory-based Stimuli

Stimuli that are specifically designed to engage one or more of the senses (vision, hearing, taste, smell, and touch), often used in marketing and user experience design to influence behavior and perception.