The Japanese Approach to Quality Is Total Quality Management (TQM)

question 60

Multiple Choice

The Japanese approach to quality is total quality management (TQM) , which stresses which of the following principles?

• A)employee involvement, commitment to international standards, and customer satisfaction
• B)customer satisfaction, continuous improvements, and warranties
• C)customer satisfaction, employee involvement, and continuous improvements
• D)employee involvement, continuous improvements, and commitment to international quality standards

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Definitions:

Receptor Cell

A cell that responds to specific stimuli from the environment, such as light or chemicals, and converts them into electrical signals.

Glial Cell

Non-neuronal cells in the central nervous system that support, protect, and nourish neurons, playing a critical role in maintaining homeostasis and forming myelin.

Transduction

The process by which sensory signals are transformed into electrical or neural signals in the body.

Adaptation

The process by which a living organism adjusts to its environment or changes in its environment, including both physical and psychological adjustments.