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Use the table below to answer the following questions.
Table 20.2.4
-Refer to Table 20.2.4. Gross investment is equal to
Total Quality Management (TQM)
A company-wide effort to continuously improve the ways people, machines, and systems accomplish work.
Individual Performance
Measures how well an employee performs their job duties and responsibilities.
Critical-incident Method
A performance appraisal method focusing on the most significant actions of an employee that directly contribute to job success or failure.
Managers
Individuals responsible for planning, leading, organizing, and controlling resources to achieve specific goals within an organization.
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