What Does a Company's Prompt, Courteous, and Helpful Answering of a Telephone

question 109

Multiple Choice

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

• A)The company has high prices.
• B)The company is wasting resources on telephone operators.
• C)The company is responsive to the customer's needs.
• D)The company has low prices.

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Definitions:

Charles River Bridge v. Warren Bridge

A landmark Supreme Court case in 1837 that dealt with the issue of public vs. private interests and upheld that new projects could proceed even if they harmed existing monopolies.

Interstate Commerce

Interstate commerce involves the purchase, sale, or exchange of commodities, transportation of people, money, or goods, and navigation of waters between different states, regulated by the federal government in the United States.

American System

An economic plan developed in the early 19th century by Henry Clay, advocating for a strong role for federal government in promoting infrastructure, a protective tariff to support American industry, and a national bank to foster development.

Surplus Goods

Items that exceed what is needed or used, often produced in larger quantities than necessary, leading to excess inventory.