How Do Customers Play a Role in Changing the Job

question 52

Multiple Choice

How do customers play a role in changing the job of the modern manager?

• A)Managers are learning to think of customers as adversaries in a battle of survival.
• B)Managers are inviting customers to take control of the planning and design of new products.
• C)Managers are increasingly de-emphasizing customer satisfaction as a major goal.
• D)Managers are increasingly including customer satisfaction as a major goal.

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Definitions:

Locus of Control

A psychological concept that refers to how strongly people believe they have control over the situations and experiences that affect their lives.

Reticular Activating System

A network of neurons located in the brainstem that plays a crucial role in controlling arousal and alertness.

Biological Explanations

Justifications of behavior or phenomena based on biological factors, such as genetics, brain structures, or biochemical imbalances.

Introvert

A person predominantly concerned with their own thoughts and feelings rather than with external things.