What Does a Company's Prompt, Courteous, and Helpful Answering of a Telephone

question 109

Multiple Choice

What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?

• A)The company has high prices.
• B)The company is wasting resources on telephone operators.
• C)The company is responsive to the customer's needs.
• D)The company has low prices.

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Definitions:

Therapeutic Relationship

The professional and supportive alliance between a therapist and a client, crucial for effective therapy.

Unconditional Acceptance

An approach of total acceptance without judgment of an individual's characteristics or actions, often used in therapeutic settings.

Empathic

Pertaining to the psychological ability to understand and feel what another person is experiencing, essentially putting oneself in another's shoes.

Unconditional Self-acceptance

The practice of accepting oneself fully, without judgment or conditions, in spite of flaws or mistakes.