The First-Line Managers of ELH Inc

question 87

Multiple Choice

The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their inaugural strategic planning meeting. Few people knew each other, but their task was clear: design a new performance appraisal system for subordinates that would be effective and usable.

The first day, little was accomplished except for the jockeying to see who would be the official leader. Finally, Jim seemed to wrangle control and helped provide the first real direction for the group.

By the second day, the group seemed to begin working well. They spent the morning determining group standards with respect to how they would make decisions within the group and how to manage the idea-generation process.

On the third and fourth days, the managers got down to work and moved amazingly quickly, with ideas flowing freely. By the end of the fourth day, they had a workable system developed, and they felt satisfied. That night they all signed off on a new document to be presented to the regional manager the next day. They all felt a twinge of regret at having to break up the group and return to normal work life.

-When the management group was determining standards and establishing how it would make decisions, it was in the ________ stage of group development.

• A)norming
• B)storming
• C)forming
• D)adjourning

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Definitions:

AC Adapter

An external device that converts alternating current (AC) from a wall outlet to a specific voltage and current to power or charge an electronic device.

Handheld Scanners

Portable devices that use laser or imaging technology to read barcodes or other data symbols for the purpose of identification or data entry.

Single-Sheet

Refers to a single piece of paper, often used in printing or writing applications.

Flatbed Scanners

Devices that scan documents and images using a flat, glass surface where items are placed for scanning.