A Listener's Summary of a Speaker's Words Shows That the Listener

question 56

Multiple Choice

A listener's summary of a speaker's words shows that the listener did not correctly understand the message.Which of the following must be true?

• A)The speaker used clear, simplified language.
• B)The listener failed to use active listening.
• C)The speaker failed to send a clear message, the listener failed to receive the message properly, or both the speaker and listener failed to communicate properly.
• D)The speaker sent a clear message, but the listener failed to receive the message properly due to poor listening, jumping to conclusions, or relying on preconceived notions about the speaker.

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Definitions:

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