How Does Empathy Improve the Communication Process

question 114

Multiple Choice

How does empathy improve the communication process?

• A)Empathy helps the speaker focus on what the listener would like to hear.
• B)Empathy helps the listener focus on the speaker's actual words.
• C)Empathy helps the listener get rid of preconceived notions of what the speaker is trying to say.
• D)Empathy helps the speaker get rid of preconceived notions of what the listener is trying to hear.

---

Definitions:

Patient Satisfaction

The degree to which patients are content with the healthcare services they received, often considered a measure of the quality of care.

Patient Perception

An individual’s interpretation and personal experience of their health condition, medical treatment, and interaction with healthcare providers.

Adverse Events

Unintended harmful outcomes or side effects that occur during or after clinical treatment or medical intervention.

Conforms To Standards

Meeting or adhering to established rules, guidelines, or criteria set by authoritative bodies.