The Manager Has Control Over All Three Components of Customer

question 39

True/False

The manager has control over all three components of customer service interactions.

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Definitions:

Secondary Sex Characteristics

Characteristics that emerge during puberty but are not directly involved in reproduction, such as breast development in females and facial hair growth in males.

Sexual Orientation

An inherent or immutable enduring emotional, romantic or sexual attraction to other people.

Gender Typing

The process by which a child becomes aware of their gender and thus behaves accordingly by adopting values and attributes of members of the sex that they identify with.

Sexual Orientation

Sexual orientation is an enduring pattern of emotional, romantic, or sexual attractions to men, women, or both sexes.