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When a Customer Service Customer Gets Frustrated from Being Put

question 143

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When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?


Definitions:

Perpetuity

A financial instrument that provides a stream of infinite cash flows or payments that continue indefinitely.

Annual Percentage Rate (APR)

The interest rate charged per period multiplied by the number of periods per year.

Annuity Due

An annuity for which the cash flows occur at the beginning of the period.

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