When a Customer Service Customer Gets Frustrated from Being Put

question 143

Multiple Choice

When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?

• A)timeliness
• B)consistency
• C)convenience
• D)courtesy

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Definitions:

Massage Parlors

Establishments where massage services are provided, sometimes implicated in discussions around the sex industry due to instances of illicit activities.

Obscenity

Content or acts that are considered offensive, vulgar, or indecent according to prevailing moral standards.

Brothels

Establishments specifically dedicated to the facilitation of prostitution, where sex workers can engage with clients.

Child Online Protection Act (COPA)

A law in the United States aimed at restricting access by minors to any material defined as harmful to such minors on the Internet.