Employees at a Company Protest a Change That Allows an Automatic

question 124

Multiple Choice

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

• A)uncertainty
• B)habit
• C)conflicts with company goals
• D)fear of losing status

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Definitions:

Controlling

The management function that involves monitoring performance, comparing it with goals, and taking corrective action as needed.

Conflict Phase

A stage in a dispute or disagreement where tensions and differences between parties are openly expressed and become more apparent.

Group-Development Process

A methodology involving multiple individuals working collaboratively through stages to develop, plan, and execute a project or solution.

Assertive

Being assertive involves confidently expressing one's opinions and needs directly and respectfully, without aggression.