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When an entire workforce threatens to go on strike to protest a work change, managers might try this method of reducing resistance to change.
Thomas Scheff
A sociologist known for his contributions to the study of emotions, social bonding, shame, and social control in human relationships.
Emotion Management
The process by which individuals control and regulate their emotions and expressions based on the social norms and expectations of their environment.
Arlie Hochschild
A sociologist known for her work on the sociology of emotions, gender, and labor, including the concept of emotional labor.
Emotion Work
The management of one's emotions and the expression of emotions to fulfill the emotional requirements of a job or role.
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