________ Is a Performance Measure of Both Efficiency and Effectiveness

question 9

Multiple Choice

________ is a performance measure of both efficiency and effectiveness of employees.

• A)Employee productivity
• B)Organizational citizenship behavior
• C)Job satisfaction
• D)Turnover

Identify the limitations of traditional accounting systems in performance measurement.

Acknowledge non-financial measures as predictors of future financial performance.

Understand the "cascade down" requirement in the balanced scorecard.

Grasp the fundamental characteristics of a balanced scorecard and its implementation.

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Definitions:

Repetitive

Characterized by repeating the same action or event over and over again.

Intrusive

Unwanted and often recurrent thoughts, images, or impulses that invade an individual's consciousness, typically causing significant distress.

Unwanted Thoughts

Unwanted thoughts refer to intrusive thoughts that are distressing or disturbing, often occurring spontaneously without the individual's desire.

Specific Phobia

An intense, irrational fear of, and aversion to, a particular object, situation, or activity that poses little or no actual danger.