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One of the Key Components of Total Quality Management (TQM)is

question 9

Multiple Choice

One of the key components of total quality management (TQM) is a focus on ________ improvement.


Definitions:

High Process Control

A situation where there is strict regulation and management of the procedures and methods utilized in production or in carrying out tasks.

Third-party Conflict

A type of conflict resolution involving an outside party who intervenes to help the conflicting parties reach a resolution.

Arbitration

A form of alternative dispute resolution where a neutral third party makes a binding decision to resolve a dispute between two or more entities.

Saving Face

The act of preserving one's reputation, dignity, or respect in a social context.

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