CRM Tools Does Not Help Companies in Determining

question 8

Multiple Choice

CRM tools does not help companies in determining:

• A)warranty of products sold to consumers.
• B)amount paid by consumers in different countries.
• C)which customers are very demanding.
• D)the use of credit cards for payment.
• E)the use of laptop computers by customers.

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Definitions:

Positive Reinforcement

A technique in behavior modification that involves the addition of a rewarding stimulus following a desirable behavior, aiming to increase the likelihood of the behavior's occurrence.

Punishment

The imposition of a penalty as retribution for an offense, or the action of disciplining someone to correct or deter undesirable behavior.

Temporary Effect

A short-term result or consequence that fades over time without long-lasting implications.

Severe Punishment

A form of harsh discipline intended to correct or deter undesirable behaviors.