You Can Tell Tech Support Specialist Tyler Has Passive-Aggressive Tendencies

question 9

Multiple Choice

You can tell tech support specialist Tyler has passive-aggressive tendencies when he ________.

• A)comes to work late at least once a month
• B)accesses a sports website a few minutes every workday
• C)did not warn you about a virus that he knew was going to destroy your desktop
• D)purchases a $900 leather carrying case for his tools

Understand the role and support mechanisms provided by the Small Business Administration.

Appreciate the flexibility and adaptability of small businesses to changing market conditions.

Recognize the strategic importance of targeting market niches for small businesses.

Identifying the reasons people choose to start their own businesses.

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Definitions:

Professionalism

The level of excellence or competence that is expected of a professional in the workplace, characterized by skill, good judgment, and polite behavior.

Larger Cause

A broad, overarching issue or goal that motivates individuals or groups to take action or advocate.

Ethical

Pertaining to or dealing with morals; conforming to accepted standards of conduct.

Persuasive Techniques

Strategies used in communication and rhetoric to influence or convince others to understand, agree with, or act upon a viewpoint.