Todd, a Sales Representative, Is Facing the Challenge Stressor of Trying

question 27

Multiple Choice

Todd, a sales representative, is facing the challenge stressor of trying to close a sale on a major account. During the meeting with the customer, Todd is therefore likely to ________.

• A)be strongly motivated and perform well
• B)be poorly motivated out of fear, and perform poorly
• C)develop severe emotional symptoms of stress
• D)develop severe physical symptoms of stress

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Definitions:

Job Performance Ratings

Formal assessments that evaluate how well an employee is performing in their job role, typically conducted by supervisors or managers.

Gender Differences

Variations in the roles, behaviors, and characteristics considered appropriate for men and women in a culture or society.

Ethnicity

A group of individuals who share an identity based on similar ancestral, social, cultural, or national backgrounds.

Customer Satisfaction

An indicator of the degree to which a firm's offerings exceed or fulfill the anticipations of its customers.