A Potential Problem of Workers Putting on a Happy Face

question 33

Multiple Choice

A potential problem of workers putting on a happy face is that they might ________.

• A)lose their emotional intelligence
• B)make unrealistic demands on management
• C)neglect good customer service
• D)suffer from stress and job dissatisfaction

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Definitions:

French and Indian War

The North American conflict (1754-1763) between British and French forces, including their respective Native American allies, part of a larger series of conflicts known as the Seven Years' War.

Sugar Act

A law passed by the British Parliament in 1764 aiming to raise revenue from the American colonies by imposing a tax on sugar and molasses imported into the colonies.

Stamp Act

A 1765 British Act imposing a tax on the colonies, requiring many printed materials in the colonies to be produced on stamped paper from London, contributing to the American Revolution.

Revolution

A dramatic and wide-reaching change in the way a society or system operates, often achieved through violent or nonviolent means.