Kelly Pretends That a Lot of Customers Are Complaining About

question 15

True/False

Kelly pretends that a lot of customers are complaining about the store's jewelry selection. Kelly then suggests a new line of jewelry for the store, just so she will receive credit for having fixed the problem. If the new line of jewelry is a success, Kelly's behavior should be regarded as ethical.

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Definitions:

Delivery Dates

The specific days on which products or services are scheduled to be delivered to the customer.

Need Recognition

The initial stage in the buying process where a consumer identifies a need or problem that requires a solution.

RFP Process

The process involving the request for proposal, where organizations solicit bids from potential vendors or service providers for a specific project or procurement.

Business Buyers

Entities such as companies and organizations that purchase products or services for use in the production of other goods and services, for resale, or for the organization’s own use.