Serena Engages in Proactive Customer Service Performance When She Investigates

question 6

True/False

Serena engages in proactive customer service performance when she investigates how much the customer could really afford to pay for her company's product.

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Definitions:

Accounts Receivable

The money owed to a business or practice for services provided or goods sold on credit but not yet paid for by clients or customers.

Charge Slip

A document or form used to record the services rendered and the charges incurred for a patient in a medical or dental practice.

Debit Balance

Occurs when the amount paid is less than the total due.

Credit Balance

The amount of money in a financial account that is available for withdrawal or use, exceeding what is owed.