Tanya Is a Sales Representative for a Software Developer for Organizations

question 22

Multiple Choice

Tanya is a sales representative for a software developer for organizations. Tanya engages in proactive customer service performance when dealing with a customer when she ________.

• A)explains that her company's software is too advanced for the company's computer system
• B)offers the potential customer a rebate
• C)tells the customer to buy now because the software in question will become obsolete in six months
• D)demands payment in advance for the company's software

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Definitions:

Flextime Program

A flexible working hours scheme that allows employees to alter their start and finish times, within certain limits, to suit their personal commitments and needs.

Specified Limits

Predetermined boundaries or constraints that define the scope, actions, or conditions under which a process or operation can occur.

Employee Retention

Strategies and practices employed by organizations to prevent valuable employees from leaving their jobs.

Engagement Level

The degree of enthusiasm and dedication an employee exhibits toward their job and the organization they work for.