Tanya Is a Sales Representative for a Software Developer for Organizations

question 22

Multiple Choice

Tanya is a sales representative for a software developer for organizations. Tanya engages in proactive customer service performance when dealing with a customer when she ________.

• A)explains that her company's software is too advanced for the company's computer system
• B)offers the potential customer a rebate
• C)tells the customer to buy now because the software in question will become obsolete in six months
• D)demands payment in advance for the company's software

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Definitions:

Societal Culture

The shared beliefs, values, norms, and practices that characterize a society and influence its members' behaviors and perceptions.

Social Glue

The informal social bonds or relationships that hold a group or community together.

Norms

Established standards of behavior or guidelines that are considered normal within a group or society.

Values

are fundamental beliefs or ideals that guide the behavior, decisions, and actions of individuals and groups.