Which One of the Following Behaviors Least Fits Service-Oriented Organizational

question 19

Multiple Choice

Which one of the following behaviors least fits service-oriented organizational citizenship behavior?

• A)Performs duties with unusually few mistakes
• B)Makes constructive suggestions for service improvement
• C)Cautions outsiders about coming to work at his or her company
• D)Contributes many ideas for customer promotions and communications

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Definitions:

Mean

The average value of a group of numbers, calculated by dividing the sum of all the numbers by the count of the numbers.

Frequency Distribution

a representation, often in the form of a table, that shows the number of observations within a particular range of values, used in statistics to summarize data sets.

Data Set

A collection of related sets of information that consists of separate elements but can be manipulated as a unit by a computer.

Data Set

A collection of data, often used for analysis, typically consisting of related sets of information.