Banquet Manager Juan Delivers a "Wow" Experience to a Customer

question 2

Multiple Choice

Banquet manager Juan delivers a "wow" experience to a customer when he ________.

• A)asks the customer to fill out a lengthy customer survey
• B)adds a surcharge to the bill
• C)gives everyone attending the banquet a bottle of water
• D)provides the customer with an unusually sensitive and warm surprise

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Definitions:

Service Type

Service type refers to the particular category or nature of services offered by a business or an organization to its customers or clients.

Price Fixing

An illegal agreement among competitors to control the price of a product or service.

Sherman Act

A landmark federal statute in the field of antitrust law prohibiting monopolistic practices and promoting competition.

Sherman Act

A foundational United States antitrust law passed in 1890 aiming to prohibit monopolies and promote competition in the marketplace.