Uniform Guidelines from the EEOC Are Recommended for Employers to Use

question 24

Multiple Choice

Uniform guidelines from the EEOC are recommended for employers to use in matters regarding all of the following EXCEPT ________.

• A)employee selection
• B)record keeping
• C)sexual harassment
• D)psychological testing

---

Definitions:

Probes

In sales, questions asked by the salesperson to uncover the needs, interests, and objections of a potential buyer.

Obtain Information

The act of acquiring data, facts, or insights through various means, which can be used for decision-making, problem-solving, or to increase understanding.

SPIN Approach

A sales technique that focuses on Situation, Problem, Implication, and Need-Payoff questions to understand a prospect's needs and sell more effectively.

Fourth Category

A classification term that could refer to the additional grouping in a set, often used when items are divided into several distinct types.