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Explain what it means for a mission statement to have a customer orientation.
Cognitive Maps
Mental representations of the physical layout of the environment, enabling an individual to navigate and understand spatial information.
Latent Learning
Learning that occurs without obvious reinforcement and is not demonstrated until there is an incentive to perform.
Animal Studies
Research conducted on animals to understand biological and psychological phenomena, often used to infer potential human applications.
Expectancy
A belief or anticipation about the likelihood of an event happening, often influencing behavior and decision-making.
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