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Define and Describe the Functionality of Customer Relationship Management (CRM)

question 14

Essay

Define and describe the functionality of customer relationship management (CRM) systems.


Definitions:

Integrated Marketing Communications

A strategic marketing approach that coordinates all promotional activities (advertising, PR, sales promotion, social media) to provide a consistent message across all channels.

Marketing Dashboards

Tools that aggregate and display key marketing metrics and KPIs to monitor performance and support decision-making.

Sales

The activities related to selling or the amount of goods or services sold in a given time period.

Evaluation

The systematic assessment of the value, importance, or quality of something, often for the purpose of making decisions or improvements.

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