Examlex
Which of the following tools can companies use to track user statements and views on newsgroups, chat groups, and other public forums?
Nonverbal Communication
The process of conveying a message without the use of words, which can include gestures, facial expressions, and body language.
Voice Mail Techniques
Strategies and methods used to effectively communicate and leave messages using a voicemail system.
Listener
In communication, the party receiving and interpreting the message from the sender.
Active Listening
The practice of fully concentrating on what is being said, understanding the message, responding appropriately, and remembering the information later.
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