Intellectual Capital Consists of

question 3

Multiple Choice

Intellectual capital consists of

• A)the value of the organization's relationship with customers.
• B)knowledge that employees possess and generate.
• C)the knowledge captured in an organization's systems and structures.
• D)All of the answer choices for this question are correct.
• E)knowledge that employees possess and generate and the knowledge captured in an organization's systems and structures.

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Definitions:

Six Sigma

A set of techniques and tools for process improvement aimed at reducing errors and improving quality in manufacturing and business processes.

Continuous Improvement

A management philosophy that focuses on making ongoing efforts to improve products, services, or processes.

Culture

The collective attitudes, customs, values, and practices that characterize a group, organization, or society.

Reactive Change

Modifications or adjustments made in response to external pressures or unforeseen events, rather than through proactive planning.