A Computer Maintenance Company Wants to ''Capture'' the Knowledge That

question 91

Multiple Choice

A computer maintenance company wants to ''capture'' the knowledge that employees carry around in their heads by creating a database where employees document their solutions to unusual maintenance problems. This practice tries to:

• A)reduce the amount of human capital.
• B)transfer structural capital into relationship capital.
• C)transfer human capital into structural capital.
• D)transform intellectual capital into knowledge management.
• E)prevent relationship capital from interfering with human capital.

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Definitions:

Visual Aids

Tools such as charts, videos, and slides used to enhance understanding, retention, and appeal in presentations or meetings.

Retain Details

The ability to keep or remember specific pieces of information or data accurately over time.

Direct Questions

Inquiries that are straightforward and precise, intended to gather specific information.

Logical Reasoning

The process of using a structured and rational approach to deduce conclusions from available information.