A ________ Is a Repository of Customer Information That Records

question 46

Multiple Choice

A ________ is a repository of customer information that records all of the contacts that a customer has with a firm and generates a customer profile available to everyone in the firm with a need to know the customer.

• A)customer service chat system
• B)CRM system
• C)data warehouse
• D)transactive content system

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Definitions:

Nadler-Tushman Model

A framework for diagnosing organizational behavior and performance, focusing on the interactions among strategy, structure, and organizational processes.

Organizational Change

The process through which companies or institutions modify existing processes, culture, or structures to achieve new objectives or improve performance.

Structure Change

Modifications or alterations in the organizational architecture, including reshaping departments, authority lines, and job roles to improve efficiency or adapt to new strategies.

Cohesive Group

A group in which members bond tightly with one another and remain motivated to stay part of the group due to shared goals or values.