Examlex
________ are sites that provide consumers with comparison shopping services, independent financial advice, and financial planning.
Empowerment Gap
The Empowerment Gap refers to the disparity between individuals or groups in terms of their ability to make choices, access resources, and control their own lives.
Reliability
The consistency and dependability of a product, service, or research finding over time and across various conditions or instances.
Service Quality
refers to the assessment of how well a delivered service matches the expectations of the customer, often determining customer satisfaction and loyalty.
Communication Gap
A communication gap occurs when there is a misunderstanding or lack of information between individuals or groups, leading to errors or conflicts.
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