Reference: 03-01 A Supervisor Receives Regular Information About a Sales Employee's Performance

question 75

Essay

Reference: 03-01
A supervisor receives regular information about a sales employee's performance (e.g. sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the person's work. The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative. Moreover, the super relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.
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What attribution error is likely to occur under these conditions and what effect would it have on the performance appraisalresults?

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