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Reference: 03-01
A supervisor receives regular information about a sales employee's performance (e.g. sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the person's work. The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative. Moreover, the super relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.
-What corrective action should the organization take to minimize this attribution error?
Cognitive Approach
A psychological perspective that emphasizes internal mental processes such as perception, memory, and problem-solving as central to understanding behavior.
Personal Constructs
A theory focusing on how individuals perceive, interpret, and predict events in the world through personal mental models.
Humanistic Theory
A psychological perspective emphasizing individual potential, self-growth, and self-actualization, often associated with psychologists such as Abraham Maslow and Carl Rogers.
Schizophrenics
Individuals diagnosed with schizophrenia, a mental disorder characterized by distortions in thinking, perception, emotions, language, sense of self, and behavior.
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