Emotional Labour Refers to

question 195

Multiple Choice

Emotional labour refers to

• A)the tendency to change our attitudes so they become more consistent with our behaviours.
• B)a person's evaluation of the job and work context.
• C)a person's emotional attachment to identification with, and involvement in a particular organization.
• D)the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
• E)The physical and mental human capital of a worker.

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Definitions:

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The medical field that focuses on the study, diagnosis, prevention, and treatment of diseases, disorders, and conditions of the oral cavity and its surrounding structures.

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A system of rules created and enforced through social or governmental institutions to regulate behavior and maintain order in a society.

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The ability for individuals or families to move between social classes, typically involving economic, educational, or occupational changes.