When Employees Have Higher Job Satisfaction They Tend to

question 251

Multiple Choice

When employees have higher job satisfaction they tend to

• A)get angry at customers more often than when they were dissatisfied with their jobs.
• B)provide friendlier service to customers.
• C)provide more consistent service to customers because of their longer employment in the job.
• D)stay on the job longer, so they have better knowledge and skills to serve clients.
• E)provide the same quality of customer service as when they were dissatisfied with their jobs.

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Definitions:

Equal Protection Clause

Part of the Fourteenth Amendment to the U.S. Constitution, requiring states to provide equal protection under the law to all persons.

Fourth Amendment

An amendment to the U.S. Constitution that protects citizens from unreasonable searches and seizures, requiring warrants to be judicially sanctioned and supported by probable cause.

First Amendment

An amendment to the U.S. Constitution that guarantees freedoms concerning religion, expression, assembly, and the right to petition.

Duality

The existence of two parts or aspects of something that are either complementary or in opposition to each other.