Emotional Labour Refers to

question 195

Multiple Choice

Emotional labour refers to

• A)the tendency to change our attitudes so they become more consistent with our behaviours.
• B)a person's evaluation of the job and work context.
• C)a person's emotional attachment to identification with, and involvement in a particular organization.
• D)the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
• E)The physical and mental human capital of a worker.

---

Definitions:

Mean

The arithmetic average of a set of numbers, calculated by adding them all together and dividing by the number of numbers.

Variance

A statistical measure of the dispersion of data points in a dataset, quantifying how far each data point lies from the mean.

Sum of Squared Deviations

The total of the squared differences between each observation and the mean of a dataset.

Standard Deviation

An indicator used to assess the degree to which data points diverge or scatter around the average value.