Which of These Statements About Job Satisfaction and Customer Satisfaction

question 82

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
• C)Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
• E)Satisfied employees have a more positive mood, which communicates friendliness to customers.

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Definitions:

Sense of Abundance

The mindset that there is enough resources and success to share with others, contrasting with a scarcity mindset.

Critical Life Events

Significant occurrences in an individual's life that have the potential to cause profound changes in their personal or professional development.

Authentic Leadership

A form of leadership that emphasizes genuine and ethical behavior, transparency, and building trust with followers.

Internal Moral Reasoning

The process by which individuals make decisions about right and wrong conduct based on internal ethical principles and personal values.