Which of These Statements About Job Satisfaction and Customer Satisfaction

question 82

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
• C)Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees.
• E)Satisfied employees have a more positive mood, which communicates friendliness to customers.

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Definitions:

Self-mutilate

Self-mutilation involves deliberately harming one's own body without suicidal intent, often as a way to cope with emotional distress or psychological pain.

Body Cathexis

The emotional significance one attaches to their own body or specific body parts, affecting self-esteem and body satisfaction.

Negative Perceptions

Unfavorable views or judgements formed about something or someone based on subjective feelings or experiences.

Fattism

Discriminatory attitudes and behaviors directed towards individuals because of their size or weight, often rooted in stereotypes and biases.