When Employees Have Higher Job Satisfaction They Tend to

question 251

Multiple Choice

When employees have higher job satisfaction they tend to

• A)get angry at customers more often than when they were dissatisfied with their jobs.
• B)provide friendlier service to customers.
• C)provide more consistent service to customers because of their longer employment in the job.
• D)stay on the job longer, so they have better knowledge and skills to serve clients.
• E)provide the same quality of customer service as when they were dissatisfied with their jobs.

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Definitions:

Psychoneuroimmunology

The study of how psychological processes and the nervous and immune systems interact with each other.

Multidisciplinary Field

An area of study or work that integrates knowledge and methods from different disciplines to address complex issues.

Sheldon Cohen

A social psychologist known for his research on the relationship between stress, social support, and the immune system.

Common Cold

A viral infectious disease primarily affecting the nose and throat, characterized by symptoms such as sneezing, coughing, and a runny nose.