When Employees Have Higher Job Satisfaction They Tend to

question 251

Multiple Choice

When employees have higher job satisfaction they tend to

• A)get angry at customers more often than when they were dissatisfied with their jobs.
• B)provide friendlier service to customers.
• C)provide more consistent service to customers because of their longer employment in the job.
• D)stay on the job longer, so they have better knowledge and skills to serve clients.
• E)provide the same quality of customer service as when they were dissatisfied with their jobs.

Identify the relationship between internet deviance and societal norms.

Recognize the specific groups and organizations associated with internet privacy and anti-deviance efforts.

Understand the distinction between cyberterrorism and other forms of cybercrime.

Comprehend the psychological and social impact of cyberstalking.

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Definitions:

Assimilationist Politics

Policies or practices that encourage individuals or groups to conform to the cultural norms of a dominant or majority group, often at the expense of their own cultural identity.

Internalized Oppression

The process by which individuals from marginalized groups come to accept and live out the inaccurate myths and stereotypes applied to them by the dominant culture.

Sensationalized

Describes information, especially in media, that is exaggerated or presented in a way that provokes public excitement or interest at the expense of accuracy or impartiality.

Performative

Relating to actions done for show or to fulfill a cultural, social, or political expectation, rather than from genuine personal conviction.