You Have Just Identified the "Touch Points" of the 400

question 29

True/False

You have just identified the "touch points" of the 400 best customers in your database.At this point,you want to manage detailed information about each of them to maximize customer loyalty.You should use customer relationship management (CRM).

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Definitions:

Sales Promotion

A marketing strategy where short-term incentives are offered to encourage the purchase or sale of a product or service.

Promotion

Activities designed to increase the sales of a product or service, often through advertising or incentives.

Sales Promotion

Marketing activities aimed at boosting sales and strengthening brand loyalty by offering short-term incentives to customers.

Promotional Mix

A combination of marketing tools, including advertising, sales promotion, public relations, personal selling, and direct marketing, used to achieve communication objectives.