An Executive Returns from a Business Trip and Tells Colleagues

question 132

Multiple Choice

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight. While retelling his experience, colleagues grimace and make sounds that the executive might make when experiencing this ordeal. The verbal and nonverbal activities of the colleagues represent:

• A)extremely rude communication behaviour.
• B)emotional contagion.
• C)a lack of media richness.
• D)evidence that they have difficulty encoding their feedback message.
• E)The verbal and nonverbal activities of the colleagues represent all of these.

Comprehend the purpose and elements of effective planning in organizations.

Recognize the importance and components of a mission statement.

Distinguish between different organizational strategies based on their approach to change and innovation.

Understand the concept of objectives setting and its significance in planning.

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Definitions:

Employee Training

A structured program designed to boost employees' knowledge, skills, and abilities related to their job functions, aiming to increase productivity and job satisfaction.

Flow

A mental state of complete immersion and engagement in an activity, where an individual experiences a sense of fluidity between their body and mind.

Charisma

A personal quality that gives an individual influence or authority over large numbers of people, making them appear inspiring and appealing.

Transformational Leadership

A leadership style that inspires positive changes in those who follow, often by creating a vision of the future, motivating and enhancing the morale and performance of followers.