A Large Internet Service Provider Had a Major Disruption in Its

question 138

Multiple Choice

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever. In its message to customers, the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers. This message is an example of:

• A)effective persuasive communication.
• B)cross-cultural differences in communication.
• C)information overload.
• D)using ambiguous language to minimize conveying negative emotions.
• E)misperceptions by the company's executives about the causes of the e-mail service problem.

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Definitions:

Natural Selection

Natural selection is the process by which organisms better adapted to their environment tend to survive and produce more offspring, a central concept of Charles Darwin's theory of evolution.

Cognitive Mechanisms

Mental processes involved in gaining knowledge and comprehension, including thinking, knowing, remembering, judging, and problem-solving.

Physically Attractive

A characteristic of an individual that is found to be visually appealing to others, often influenced by cultural standards and biological instincts.

Conservative Attire

Clothing that is modest, traditional, and conforms to professional and formal standards, often worn in corporate or formal settings.