A Large National Sales Organization Has Concluded That Active Listening

question 102

Essay

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction. The company now wants you to design a training program that teaches sales staff the main components of active listening. Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening. Your answer should also briefly describe the three components of active listening.

Identify the implications of vertical and horizontal division of labour.

Define and differentiate between differentiation and integration within organizational structures.

Comprehend the effects of high differentiation on communication, coordination, and autonomy within organizations.

Describe the role of organizational structure in dividing labour and achieving coordination.

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Definitions:

Administrative Laws

A branch of public law that regulates the activities of administrative agencies of government, including rulemaking, adjudication, or the enforcement of specific regulatory agendas.

Criminal Laws

Laws that prohibit certain behaviors and actions considered harmful to society, and outline punishments for breaches of these laws.

Criminal Code

A legal document that codifies offences and the corresponding penalties within a jurisdiction.

Administrative Agencies

Government bodies responsible for the oversight and administration of specific regulations and policies within a federal or state government's executive branch.