Which of the Following Is NOT One of the Links

question 109

Multiple Choice

Which of the following is NOT one of the links in the service-profit chain,linking service firm profits with employee and customer satisfaction?

• A)internal service quality
• B)evidence management
• C)satisfied and productive service employees
• D)satisfied and loyal customers
• E)healthy service profits and growth

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Definitions:

Economic Rents

Earnings that exceed the minimum amount necessary to keep a factor of production in its current use.

Aggregate Production

The total output of goods and services produced by an economy over a specific time period.

Reallocation

denotes the process of distributing or assigning resources, roles, or tasks differently in response to changes in conditions, preferences, or objectives.

Demand for Land

The demand for land refers to the desire, backed by purchasing power, for the use of land resources for residential, commercial, or agricultural purposes.