Examlex
You cannot have power over others unless others believe you have that capacity
Procedural Fairness
The perceived fairness of the processes and procedures used to make decisions, affecting individuals' satisfaction with outcomes.
Customer Complaints
Feedback from customers expressing dissatisfaction with a product or service, which can lead to improvements or changes in business processes.
Process
A series of actions or steps taken to achieve a particular end, often involving a sequence of operations or stages.
Service Recovery
The actions a company takes after a service failure to correct the mistake and satisfy the customer.
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