Two Team Members Who Disagree Over Their Work Schedule Approach

question 23

Multiple Choice

Two team members who disagree over their work schedule approach their team leader to help resolve the conflict. Based on your knowledge of third-party conflict resolution, to avoid feelings of unfairness by the team member, the team leader should:

• A)help the employees resolve their own conflict, with the team leader serving as a mediator to help them clarify their differences and common interests in the dispute.
• B)tell each employee to present a solution, then the team leader would randomly choose one of them.
• C)ask the employees to avoid the conflict and move on.
• D)refuse to allow the conflict and ignore both employees.
• E)tell the employees that their personal leave has been cancelled this year because they couldn't agree on such a trivial issue.

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Definitions:

Argue Blindly

Engaging in an argument or debate without considering or acknowledging the opposing viewpoints or evidence.

Supervisors

Individuals who oversee the work and performance of others, typically holding a position of authority within an organization.

Ratings

Evaluations or assessments expressed numerically or through descriptive terms to quantify performance, quality, or satisfaction levels.

Workers

Individuals engaged in some form of employment, contributing labor or expertise in exchange for compensation.