In Terms of Phone Use,good Etiquette Suggests Which of the Following

question 34

Multiple Choice

In terms of phone use,good etiquette suggests which of the following as being most important?

• A)Speaking softly so others in the work space are not disturbed
• B)Don't waste time identifying yourself-it is no longer necessary with caller I.D.
• C)Allow calls to go to voicemail whenever possible to keep a record of calls
• D)Identify yourself when answering the phone before asking how you can be of help
• E)Using voice mail instead of other means for messaging

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Definitions:

Memory

The cognitive function that enables the storage, retention, and retrieval of information over time.

Relearning

A measure of memory that assesses the amount of time saved when learning material for a second time.

Automatically Encode

The unconscious process of converting experiences and new information into memory without deliberate effort.

Sequence

An ordered list of events, objects, or numbers arranged in a specific or logical order.